If you have questions, please review the FAQ below.Still have questions? Contact us via email.
How Do I Customize My Order? TOP
*NO CUSTOMIZATION IS DONE BEFORE YOUR ORDER IS RECEIVED--Once your order is received by me, I will send you an email with instructions regarding personalization. I then use your information to create a sample which you will receive via email & have opportunity to make changes as desired before your order is printed/processed.
Can you make me a sample before I place my order? TOP
Sorry, but I am unable to create a sample prior to receiving your order. Because my prices reflect my time and talent involved in creating your design, I only begin work on samples once I receive your order & place you on my work schedule. I will do everything in my power to create a look you love, and you are free to make changes/revisions to your design as needed. Your order will not be printed or submitted to the lab prior to your approval.
How long will it take to complete my order? TOP
Turnaround time depends on the type & number of items ordered, as well as the volume of orders that I am processing at the time, and the promptness of your approval of samples and/or changes. I work as fast I can, but please remember, that I am a mom-owned business, and my family comes first. I dedicate hours everyday to working on samples & fulfilling orders, but there are times when I have a busier family schedule than others, so it is difficult to assign an exact number of days to stationery product turnaround. Notepads so take take approximately 2-3 days to make AFTER YOUR SAMPLE IS APPROVED, and large orders will take longer, as there is more printing time involved. Photo cards follow a different schedule, as they must be submitted to the lab for printing. You can review the timelime below. ***Please note that holidays are often busy times, so order early! ALL ORDERS ARE SHIPPED DIRECTLY FROM PAYPAL---PLEASE CHECK TO BE SURE YOUR PAYPAL ADDRESS IS ACCURATE TO ENSURE PROMPT DELIVERY!!!!
Can I see more than one photo card design sample? TOP
Prior to ordering, you must decide on the design you would like to use. If you are unable to narrow your choices down to one design, I can create additional samples for you at the cost of $15.00 per additional design.
How Do I Place An Order? TOP
You may place an order directly thru the our secure server online if paying by credit card or via Paypal. You may also place your order over the phone if paying by credit card by calling 301-791-6104. If you wish to pay via money order, you may email your order via the contact page.
What types of payment are accepted? TOP
We accept major credit cards, including VISA, Mastercard, Discover, and American Express. We also accept paypal & RME payments. You may also place your order via email and pay by money order, but please note that your order will not be printed or shipped until the money order payment clears. Schools and school organizations, such as PTA/PTO's may also pay via school/organization check. Sorry, personal checks are not accepted.
Do you take international orders? TOP
I certainly do! In fact, all orders to Canada qualify for the same standard shipping rates as US orders. If you live in a country other than Canada, please email me from my Contact Page to place your order so I can adjust shipping.
How long will it take to get my birth annoucements/photo cards? TOP
I make every effort to have orders completed quickly, as I know you are anxious to share your cards! Generally speaking, you can expect to receive a sample within 2-3 business days upon submitting your photos & information. Once your sample is approved, cards are sent to the photo lab, and while processing time varies, typically prints are ready in about 2-4 business days, and then I ship within 24 hrs. Please be sure to keep this timeframe in mind when placing your order to allow for plenty of time to receive your cards.
Can I use my professional photos on your items? TOP
I am only able to use professional photos if you submit a written release form from the photographer, which you must submit with your photos. Proper documentation can be provided by your photographer/studio.
What Is Your Return/Refund Policy? TOP
Since I specialize in personalized items, generally speaking, there are no returns. I do provide samples via email before printing, and I ask that you review them carefully to check for any errors. I am not able to refund or reprint/redo an order if you find a mistake after approving a sample. However, if I make a mistake when printing or processing your order, please contact me and I will be happy to correct that at no cost to you.
In addition, all of my prices include my time spend crafting both your samples and your items. Once I have begun the process of personalizing your items and creating your samples, your order may not be cancelled or refunded.
Photo Card Policies: As stated above, if an error is made on my part, and your printed card differs from the proof, I will replace the cards at my cost. Please note, I cannot account for color differences from my monitor to yours. All screens have a different resolution, and likewise, each printer may differ slightly on a color. Therefore, the color on your cards may not be identical (though it will be a close match) to the sample as you see it on your monitor. Occasionally, the printer is responsible for a misprinted/faulty print. I do my best to catch these upon inspection before they are mailed out, but if you receive faulty prints, please contact me immediately so that I may contact my lab.
